Privacy Policy

Information we collect

We may collect information you provide when ordering or contacting us, including your name, email, phone number, delivery address, order history, correspondence and any verification information reasonably required. The website may also process basic device, security and usage information.

Why we use it

• Process, verify and deliver orders
• Confirm bank-transfer payments and maintain records
• Provide support and respond to enquiries
• Prevent fraud, secure the website and meet legal obligations
• Improve the website and communicate updates where permitted

Service providers

Information may be shared only as reasonably necessary with hosting, technology, logistics, professional-adviser and other operational providers, or where disclosure is authorised or required by law. We do not sell personal information.

Storage and retention

We take reasonable steps to protect personal information. No internet transmission or electronic storage method is completely secure. Information is retained only as long as reasonably needed for orders, support, record keeping, disputes and legal obligations.

Access, correction and complaints

You may request access to or correction of personal information we hold, or raise a privacy concern, using the contact method displayed on the website. We will respond within a reasonable period. Where applicable, unresolved complaints may be referred to the Office of the Australian Information Commissioner.

Australian privacy law

We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.